Deleezy charges are based on the total kilometres as calculated by Google Maps. There is no limitation on the distance between pick up and drop off locations.

People,
Recreational Cannabis,
Alcohol,
Animals,
Very Fragile (Delicate) items,
Very Expensive or Rare items,
Illegal Items,
Dangerous goods such as,
- Explosives.
- Firearms.
- Flammables
- Dangerous Chemicals,
- Stolen property,
Items that you do not have permission to send.

When the driver accepts your order his profile with his picture will be available to you in the App.

Yes. Deleezy App is designed to give you piece of mind.

No need for reminder sticky notes, you can schedule all your errands for up to one month in advance. You will also be notified 3 hours prior to the time of your pre-date booking to give you the chance to cancel your order if needed to avoid any cancellation fees.

"Store-to-Door" service refers to the deliveries that needs to be picked up from retail outlets. The input fields in the App are designed to capture the relevant information such as the Store name and your purchase receipt from the store. Please use this option for all your purchase pick up deliveries.

"Door-to-Door" service refers to the deliveries that are not related to any purchases from retail outlets and merely involves moving your items from Point A to Point B. The input fields in the App are designed to capture the relevant information such as the pickup/drop off contact information and a photo of the items to be delivered. Please use this option for all your delivery needs that do not involve retail outlets.

Yes. You can request up to 3 pick up locations in one single order. This option is particularly designed to give you more convenience and more savings in delivery fees.

Yes, the system allows you to place a Store-To-Door order and then further allows you to book another Door-To-Door order for the same drop off destination.

You are allowed one drop off per order. You will have to place multiple orders for multiple drop off locations.

There is no limitation on items. Please make sure that your items meet the following conditions:

1. None of the items is on the excluded items list.
2. None of the items weighs more than 50lbs.
3. All the Items (combined) must fit in the car.

Small items - are items that fits in the glove box of the car.
Medium items - are items that fit in the front or back seat of the car.
Large items - are items that fit in the back seat or the trunk of the car.
Extra-large - are items that fit in the back seat or the trunk of the car.

Item must not exceed more than 50lbs.

It is important to attach the copy of the purchase receipt so that it is convenient for the driver to make sure that he is picking up the correct item and to prevent any inconvenience or further fees. It can also be used as a confirmation for the store.

Yes, you can send items with no contact information for the drop off location. Simply mention that there is no contact information for the drop off location and please give instructions as to where the item should be dropped off.

Every effort and steps will be taken to contact the person at the drop off location. If the person is not reachable the driver will contact the customer who place the order, if the customer is not reachable then the item will be taken back to the customer on the customers expense.

You need to contact Customer Support to update your order to change the status to no "signature upon delivery".

When the driver accepts the trip, you can then track your order through the Application. Every 30 seconds, the system updates the live location of the driver.

You can cancel your order any time before pickup, without any cancellation charges.

If you cancel your order after pickup, you may be charged depending on what stage the order was in when you cancelled. Please contact Customer Support to trace your item.

Please contact Customer Support. Customer Support will assess the eligibility of your request and determine the refund.

Due to COVID-19, Deleezy offers contactless pick up & drop off for the safety of our customer and drivers. Please leave your items in a visible and secure location and provide clear pick up & drop offinstructions for the driver".

Drivers will be taking pictures of the item/parcel at the pickup and drop off locations. Pictures will be taken for the package and not the items inside it. Driver will vigilantly deliver your parcel in the same situation when it was picked. Please refrain from sending any fragile items.

When a driver delivers your item and completes your order a message will be sent to the customer who placed the order and to the person who received the item.

No. Charges are based on driving distance not on the number of items or the weight of the items. But each item must weigh no more than 50lbs.

Yes, driver receives 100% of the tips. You can tip through the App or in Cash, whichever you prefer.

A refund usually takes 5 to 10 business days to reflect on your bank or credit card statement depending on your bank or the credit card company you use. Please contact Customer Support and we would be more than happy to help you.

If no one is present at your pickup location, or the package is not ready, waiting fee will apply if the driver waits more than 5 minutes.

If you requested “Signature upon delivery” and no one is present at the delivery location and you are also unreachable, the courier will wait for a maximum of 5 minutes and then return the item to the pick-up location. Both $5 delay charges and returning trip charges will apply.

We accept all major cards Visa, Mastercard, American Express, Visa debit cards, Ali pay, Apple pay, Google pay and Interact.

No – all transactions are cashless and paperless. For both security and administrative reasons, we do not accept any form of cash payments (only cash tips for drivers are allowed).

Deleezy service is now available across the whole lower mainland.

Yes, you can be both a customer and a driver for Deleezy. As a customer you can use Deleezy’s convenient services and make some extra money by being a driver in your free time.

There is no limitation on the number of addresses that you can save in your account’s address book. For your ultimate convenience, once you pick an address from your address book, our smart technology will auto-populate the corresponding fields for seamless and easy ordering experience.